Carpa deployment program “Collecting old innovation” — upgrade experience, gratitude dear customers

COMMUNITY ACTIVITIES — CUSTOMER CARE

From date 01/07/2026 to the end of 31/08/2026, Carpa Vietnam officially launched the program ‘Collecting old — renewal Upgrade experience, values worthy’, dedicated to customers who have and are using water purification equipment, air purifier brand TokTok. This is one of those activities is in strategy community care long term customer of Hr, aims to help families be used, safety device, more modern, at the same time recovered and properly disposed of the old products have passed many years of use.

Why Carpa develop this program?
After many years with tens of thousands of households in Vietnam, Carpa noticed a small section of customers are still using the line water purifier, air purifier early — many products have stick with family customer for many years and it is time to be upgraded in order to ensure effective filtration as well as the safety when using. The program launched with the aim of gratitude and accompany existing customers, encourage upgrading to the product line TokTok new app technology to filter more modern, recovery and disposal of old machines properly, and maintain relationships long-term connection between Hr and customer community.
Deals 40% discount for loyalty
Program apply to the entire customers who already have information in the management system, customers of Carpa Vietnam. When engaged, the client uses the older will be handed old machine for Carpa and upgrade to the new product line such as the TW-110, TW-071, TW-871 or TW-3950, with a preferential rate discount up to 40% on the listed price. Deployment the first scheduled service to about 1.080 customers are eligible to participate throughout the system.
Four major benefits when joining: upgrade products with filtration technology latest cost savings with deals 40%, genuine products guaranteed quality and warranty full warranty and service and dedication from our team of TokTokCare.
The implementation process is dedicated to the customer
Program information is sent directly to the customer, charge via Zalo, technical team, Cody, Codoc to the customer to query, change the filter, check and repair the machine for customers who are using devices older. A point is Carpa special note is the recovery of the whole machine on the company to dispose of properly, instead of to customer scraps — part of an effort of Carpa in order to minimize the impact of old electronics to the environment.
Committed to the long-term with customers
With Carpa, ‘said the old with the new’ is not merely a program of preferential trade, but also is the way to corporate responsibility with customers who have companion throughout the development process, as well as responsibility to the community and the environment.